Colocation & Cloud Services
Access Request
An Access Request is the formal procedure by which a colocation customer authorizes named individuals to enter the…
Colocation & Cloud Services
Access SLA
An Access SLA is a service level commitment covering how quickly and reliably a customer can gain physical…
Colocation & Cloud Services
Availability Commitment
An Availability Commitment is the specific level of service uptime a provider contractually promises, expressed as a percentage…
Colocation & Cloud Services
Bare Metal Cloud
Bare Metal Cloud is a service that provisions dedicated physical servers on demand, billed like cloud but without…
Colocation & Cloud Services
Blended Bandwidth
Blended Bandwidth is an internet access service in which a provider combines connectivity from several upstream carriers and…
Colocation & Cloud Services
Cabinet Colocation
Cabinet Colocation is a colocation product in which a customer rents a single enclosed rack cabinet within a…
Colocation & Cloud Services
Cabinet Power
Cabinet Power is the electrical capacity provisioned to a colocation cabinet, expressed in kilowatts per rack and delivered…
Colocation & Cloud Services
Cage
A Cage is a physically partitioned, lockable area of a data hall, typically framed in steel mesh, that…
Colocation & Cloud Services
Carrier-Neutral Colocation
Carrier-Neutral Colocation is a facility model in which the operator is independent of any single network provider and…
Colocation & Cloud Services
Cloud Adjacency
Cloud Adjacency is the practice of placing IT infrastructure in a data center that is physically and network-proximate…
Colocation & Cloud Services
Cloud Availability Zone
A Cloud Availability Zone (AZ) is one or more discrete data centers within a cloud region that has…
Colocation & Cloud Services
Cloud Exchange
A Cloud Exchange is a software-defined interconnection platform, usually operated within carrier-neutral data centers, that lets customers establish…
Colocation & Cloud Services
Cloud Landing Zone
A Cloud Landing Zone is a pre-configured, secure and governed cloud environment — with account structure, networking, identity,…
Colocation & Cloud Services
Cloud On-Ramp
A Cloud On-Ramp is a point of presence where a data center or interconnection platform provides direct, private…
Colocation & Cloud Services
Cloud Region
A Cloud Region is a distinct geographic area in which a cloud provider operates a cluster of data…
Colocation & Cloud Services
Cloud Repatriation
Cloud Repatriation is the migration of workloads and data from public cloud back to on-premises, colocation or private-cloud…
Colocation & Cloud Services
Contracted Power
Contracted Power is the amount of electrical capacity, expressed in kilowatts, that a colocation customer commits to and…
Colocation & Cloud Services
Cross-Connect
A Cross-Connect is a dedicated physical cable link, in copper or fibre, that directly joins two customers' equipment…
Colocation & Cloud Services
Cross-Connect Delivery SLA
A Cross-Connect Delivery SLA is the provider's commitment to install a requested physical interconnect within a defined timeframe…
Colocation & Cloud Services
Customer Escalation
Customer Escalation is the defined process by which an unresolved or high-impact issue is raised to progressively more…
Colocation & Cloud Services
Customer Portal
A Customer Portal is the web-based self-service platform a colocation or cloud provider gives tenants to manage their…
Colocation & Cloud Services
Data Center as a Service
Data Center as a Service (DCaaS) is a model in which a provider delivers data-center facilities and infrastructure…
Colocation & Cloud Services
Dedicated Hall
A Dedicated Hall is an entire data hall or computer room assigned to one customer, providing exclusive use…
Colocation & Cloud Services
Direct Cloud Connect
Direct Cloud Connect is a private, dedicated network link between a customer's environment, often in a colocation facility,…
Colocation & Cloud Services
Distributed Cloud
Distributed Cloud is a model in which a public-cloud provider's services run in multiple physical locations — the…
Colocation & Cloud Services
Edge Cloud
Edge Cloud is a distributed computing model that places cloud resources in smaller facilities close to end users…
Colocation & Cloud Services
Emergency Maintenance
Emergency Maintenance is unplanned, urgent work performed to prevent or resolve an imminent failure or safety risk, carried…
Colocation & Cloud Services
Five Nines
Five Nines refers to 99.999% availability, meaning a system is expected to be unavailable for only about five…
Colocation & Cloud Services
GPU-as-a-Service
GPU-as-a-Service (GPUaaS) is a cloud model that rents access to graphics-processing-unit compute on demand for AI training and…
Colocation & Cloud Services
Hybrid Cloud
Hybrid Cloud is an operating model that integrates private cloud or on-premises infrastructure with public cloud, allowing workloads…
Colocation & Cloud Services
Hyperscaler
A Hyperscaler is one of the very large cloud and internet companies — such as Amazon Web Services,…
Colocation & Cloud Services
Incident Severity
Incident Severity is the classification of an incident by its business impact and urgency, commonly ranked from Severity…
Colocation & Cloud Services
Infrastructure as a Service
Infrastructure as a Service (IaaS) is a cloud model in which a provider delivers virtualized computing, storage and…
Colocation & Cloud Services
Maintenance Notification
A Maintenance Notification is the advance notice a provider issues to customers before performing work that may affect…
Colocation & Cloud Services
Managed Hosting
Managed Hosting is a service in which a provider owns, operates and administers the servers and infrastructure running…
Colocation & Cloud Services
Mean Time Between Failures
Mean Time Between Failures (MTBF) is the average operating time expected between failures of a repairable component or…
Colocation & Cloud Services
Mean Time to Repair
Mean Time to Repair (MTTR) is the average time taken to diagnose, fix and restore a failed component…
Colocation & Cloud Services
Metered Cabinet
A Metered Cabinet is a colocation cabinet whose actual power consumption is measured, usually via metered PDUs, so…
Colocation & Cloud Services
Move-In Package
A Move-In Package is a bundled onboarding offer a colocation provider gives a new customer to ease initial…
Colocation & Cloud Services
Multi-Tenant Data Center
A Multi-Tenant Data Center (MTDC) is a facility that houses IT equipment for many separate customers within a…
Colocation & Cloud Services
Multicloud
Multicloud is the deliberate use of cloud services from two or more public cloud providers within one strategy,…
Colocation & Cloud Services
Neocloud
A Neocloud is a new class of cloud provider that specializes in renting GPU compute for AI workloads…
Colocation & Cloud Services
Network Availability SLA
A Network Availability SLA is a provider's guarantee of the uptime of its network or connectivity services, expressed…
Colocation & Cloud Services
Partial Cabinet
A Partial Cabinet is a colocation product in which a customer rents a portion of a rack —…
Colocation & Cloud Services
Patch Panel Service
A Patch Panel Service is a managed termination and connection point supplied by a colocation provider, where a…
Colocation & Cloud Services
Ping Power Pipe
Ping, Power and Pipe is an industry shorthand for the three fundamentals a colocation provider must supply: network…
Colocation & Cloud Services
Planned Maintenance
Planned Maintenance is scheduled, non-emergency work on facility or service infrastructure carried out during agreed windows with advance…
Colocation & Cloud Services
Platform as a Service
Platform as a Service (PaaS) is a cloud model that provides a managed environment — operating system, runtime,…
Colocation & Cloud Services
Power Availability SLA
A Power Availability SLA is the contractual guarantee that electrical power to a customer's equipment will be available…
Colocation & Cloud Services
Private Cloud
Private Cloud is a cloud environment dedicated to a single organization, delivering self-service, elastic and virtualized resources on…
Colocation & Cloud Services
Private Suite
A Private Suite is a fully enclosed, dedicated room within a colocation facility leased to a single customer,…
Colocation & Cloud Services
Public Cloud
Public Cloud is a computing model in which a provider such as AWS, Microsoft Azure or Google Cloud…
Colocation & Cloud Services
Remote Hands
Remote Hands is an on-site technical service in which the colocation provider's staff perform basic physical tasks on…
Colocation & Cloud Services
Remote Hands SLA
A Remote Hands SLA is the service level agreement governing on-site physical support, defining how quickly provider staff…
Colocation & Cloud Services
Resolution Time
Resolution Time is the elapsed period from when an incident is reported to when service is fully restored…
Colocation & Cloud Services
Response Time SLA
A Response Time SLA is a contractual commitment specifying how quickly a provider will acknowledge and begin work…
Colocation & Cloud Services
Service Credit
A Service Credit is the contractual remedy owed to a customer, usually a percentage rebate on fees, when…
Colocation & Cloud Services
Service Level Indicator
A Service Level Indicator (SLI) is the actual quantitative measurement of a service attribute — for example measured…
Colocation & Cloud Services
Service Level Objective
A Service Level Objective (SLO) is a specific, measurable target for a service's performance — such as 99.99%…
Colocation & Cloud Services
Single-Tenant Data Center
A Single-Tenant Data Center is a facility dedicated to one customer, either owned by that organization or leased…
Colocation & Cloud Services
Smart Hands
Smart Hands is a higher-skilled tier of on-site technical support in which provider staff carry out complex tasks…
Colocation & Cloud Services
Sovereign Cloud
Sovereign Cloud is a cloud offering engineered to keep data, metadata and operations within a specific jurisdiction and…
Colocation & Cloud Services
Uptime SLA
An Uptime SLA (Service Level Agreement) is a contractual guarantee of the percentage of time a service or…
Colocation & Cloud Services
Virtual Private Cloud
A Virtual Private Cloud (VPC) is a logically isolated section of a public cloud in which a customer…