Incident Severity is the classification of an incident by its business impact and urgency, commonly ranked from Severity 1 (critical, service-down) to lower levels, which then determines the response and resolution targets that apply. It drives escalation, resource allocation and SLA obligations, ensuring the most disruptive events, such as a facility power outage, receive the fastest attention.
Category: Colocation & Cloud Services · Subcategory: Service Levels · Part of the AIDC Technical Terminology reference.